Responsible Gaming

Gaming Should Be Entertainment

At Treasures by the Locks, we believe that online betting should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that all forms of gambling carry risk.

Please bet responsibly and within your means. Never gamble with money you cannot afford to lose, and always set limits before you start.

Age Verification

Online betting in Canada is only available to individuals who are 18 years of age or older (or the applicable legal age in your province or territory). It is illegal for anyone under the legal age to participate in gambling activities.

All players must verify their age during registration. We are committed to preventing underage gambling and take this responsibility seriously.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling activities: Concealing the amount of time or money spent gambling from family or friends
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Mood changes: Becoming irritable, anxious, or depressed when not gambling
• Needing to gamble more: Requiring larger bets or longer sessions to achieve the same excitement
• Financial problems: Borrowing money or going into debt to fund gambling
• Failed attempts to quit: Unable to reduce or stop gambling despite wanting to
• Using gambling to escape: Gambling to cope with stress, anxiety, or other emotional issues
• Jeopardizing relationships: Gambling causing conflict with loved ones
• Loss of control: Gambling longer or with more money than intended

If you recognize any of these signs in yourself or someone else, it may be time to seek support.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount of money you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Bet Limits: Control the maximum bet size on individual wagers
• Reality Checks: Receive notifications at regular intervals reminding you how long you've been playing and how much you've wagered
• Time-Out (Cool-Off Period): Temporarily suspend your account for a period you choose (hours, days, or weeks) without closing it permanently
• Self-Exclusion: Permanently or temporarily exclude yourself from all gambling activities on our platform
• Account Closure: Close your account if you decide to stop gambling altogether

These tools are designed to help you play within your limits. We encourage all players to use them proactively.

Support & Help Resources

If you or someone you know is struggling with problem gambling, professional help and support are available. Here are trusted organizations that can assist:

Canada

• Responsible Gambling Council (Ontario)
  Website: www.responsiblegambling.org
  A leading Canadian authority on problem gambling prevention and treatment.
• Problem Gambling Services (Provincial)
  Each province offers its own problem gambling support services. Contact your local health authority for resources in your area.

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free information, advice, and support for anyone affected by problem gambling.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Resources and support for problem gambling in the US.
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Free counseling and support services for Australian residents.

All of these organizations offer confidential support and can help you or a loved one recover from problem gambling.

If You Need Help, Reach Out

If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support — problem gambling is a recognized issue that affects many people, and recovery is possible with the right help.

Contact one of the organizations listed above or speak to a healthcare professional. The sooner you reach out, the sooner you can get the support you need.

Remember: Gambling should be fun and within your control. If it's not, it's time to get help.

Our Commitment

Treasures by the Locks is committed to promoting responsible gambling. We work with regulators and support organizations to ensure our players have access to tools and information to gamble safely. If you have questions about responsible gaming, please don't hesitate to contact our support team.